Shipping & Packaging

SHIPPING INFORMATION

PLEASE NOTE: The post office is experiencing delays in Priority Mail delivery times. Additionally, there are delays in scanning packages that have been dropped off for shipment. Rest assured, if you get a shipping notification, your package is at the post office. 

Processing

It normally takes us 1 business day to process your order. We know you're excited to get your soap so we do everything we can to get it to you quickly. You will receive a shipment email with a USPS Priority Mail tracking number when your order is ready to ship.

Shipping Charges

All orders of 2 or more bars will be boxed & shipped via USPS Priority Mail (1-3 days) for a flat rate of $8.00.

Orders containing only 1 bar will be shipped USPS First Class and will cost $4.00 (you initially pay $8.00 but will be refunded $4.00 upon shipment).

All gift sets & any order totaling more than $40 ships for FREE!

Missing Packages

Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail theft is becoming more and more prevalent and it is not the responsibility of Mountain Goat Soap Company or the USPS to replace or reimburse for missing packages. If you believe your package is legitimately missing via the USPS, please contact your local post office as they are best equipped to locate your package.

The provided tracking information and delivery verification by the USPS is not to just remove ourselves from liability but is the result of the fact that we have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situation that may arise.

 

PACKAGING INFORMATION

Our packaging reflects our philosophy of simple but clean & effective presentation. We choose to invest in the highest quality soap ingredients instead of fancy paper to keep the cost of our soaps affordable for every day use. All soaps are packaged in environmentally friendly recycled individual kraft paper soap boxes with a window so you can peek at & smell the soap. They are nicely labeled with our logo, the name of the soap, fragrance & specific ingredients.

The individual boxes are packed in a larger sturdy box stuffed with shredded natural Aspen wood shavings, tied with twine & include a hang tag for gift giving (if needed). Personalized gift messages are available at no additional charge.